Our contact centre has raised the bar again by achieving ISO 18295-1 2017. What is that? I hear you ask. Well it’s the worldwide recognised ISO standard for Customer Contact Centres. After a rigorous two stage audit by Bureau Veritas Middle East, the team succeeded in meeting and exceeding the criteria set, which is a great achievement, and another benchmark for our IFM service delivery, in terms of quality, standards and performance. A first award of this ISO standard in Oman, which is definitely something to be proud of. Congratulations, Haifa, Azzan, Fatma and the whole team. A superb achievement and well done.