Customers

Our Valued Customers

Carillion Alawi customers

Providing excellent customer service is a principal foundation of what we do. Successful relationships start with an in-depth understanding of our client’s needs and wishes. We understand that one size doesn’t fit all; therefore, we are committed to delivering a level of service that meets our customers’ expectations.

We use our in-house developed, ServExcel tool to ensure that we are on the right track with our clients at every stage of our relationship. Developed in partnership with the University of Salford Business School in the UK, ServExcel is a highly flexible and focused Customer Experience model.

An initial culture match ensures that partnerships are aligned. Utilised in conjunction with individual, face-to-face interviews at all levels, this model ensures we provide an outstanding customer experience.

Customer contact centre

At PDO, our¬†experienced Helpdesk solutions, combined with a world-class IBM Maximo Computer-Aided Facilities Management (CAFM) system, provide a quality, end-to-end solution to our customers’ needs. Our Contact Centre provides a high standard of support, integrating with mobility and online portals to ensure that our customers can reach us via any means. Our Helpdesk is answered by an operator 24/7, 365 days a year. We are accredited to ISO18295-1:2017.

Our customers past and present include: